// Repair process
From dead to done, in five steps.
Here's exactly what happens between logging a request and walking out with a working device — no black boxes, no surprise invoices.
- 01
Step 01
Log your request
Tell us what's broken — no appointment needed.
Use the repair request form on our Repairs page, or walk into the workshop with your device. You'll get a reference number and a live estimate range based on your device type and symptoms.
- Free online quote in under a minute
- Drop-off or walk-in at our Pretoria workshop
- Instant estimate range, no obligation
- 02
Step 02
Diagnosis & quote
We find the real fault before we touch a screwdriver.
A technician runs board-level diagnostics on your device, pinpoints the failed component, and sends you a fixed, itemised quote. Nothing is repaired until you approve it.
- Board-level fault isolation
- Itemised quote — parts and labour listed
- You approve before any work starts
- 03
Step 03
Repair & restore
Component-level work, not board swaps.
We repair or replace only the failed components with quality parts, reflow solder joints where needed, and clean the unit inside and out. Typical turnaround is same-week.
- Quality replacement components
- Full internal clean and reassembly
- Same-week turnaround on most repairs
- 04
Step 04
Stress test & QA
No device leaves on a maybe.
Every repair goes through a burn-in stress test: extended power cycles, thermal checks and signal tests on the exact fault that brought it in. Only then does it pass quality control.
- Extended burn-in and power-cycle testing
- Thermal and signal verification
- Signed off against the original fault
- 05
Step 05
Collection or delivery
Pick it up, or we bring it to you.
Collect from the workshop with your warranty card, or choose delivery to your door. Every repair carries the standard Lidteq warranty so you're covered if anything resurfaces.
- Workshop collection or door delivery
- Warranty on parts and labour
- 30-day aftercare on all repairs
Got a device that needs step 01?
Log your repair request now — the quote takes under a minute and costs nothing.
Log a repair request