1. These terms

Lidteq is a repair workshop and refurbished electronics store at Unit D38, Co.Space Entrepreneur Village, 11 Havelock Rd, Willow Park Manor, Pretoria, 0184. Using this site, booking a repair or placing an order means you accept these terms. They do not take away any right you have under the Consumer Protection Act or any other law.

2. Repair bookings and estimates

The estimate shown when you submit a repair request is calculated from the device type and the symptoms you select. It is indicative only. A technician confirms the final quote after assessing the device on our bench, and no chargeable work starts until you approve that quote.

If a fault turns out to be different or larger than described, we contact you with a revised quote before continuing. If you decline the quote, you can collect the device and only any agreed assessment fee applies.

3. Your device and your data

Please back up your data before handing over any device. A repair can require a reset or component replacement that affects stored data, and we cannot guarantee that data survives. Remove SIM cards, memory cards and personal accounts where you can. We do not access personal files beyond what the repair requires.

Devices that have not been collected within 90 days of us telling you the repair is ready may be sold to recover costs, after we have tried to reach you at the number and email on the job card.

4. Refurbished products

Everything sold in the store as preloved has been inspected, repaired where needed, cleaned and tested. Each listing states the model, condition, specifications and what was done to the device. Refurbished hardware may show light cosmetic wear consistent with its age; that is described on the listing where it applies. Accessories and cables are included only where the listing says so.

5. Orders and payment

Adding items to your basket is not a completed sale. Your order becomes binding once we confirm it and the stock is allocated. Payment is by EFT to the bank details shown with your order, or in person on collection or delivery. We do not process card details on this site. If an item sells out before confirmation, we will offer an alternative or cancel that line at no cost to you.

6. Collection and delivery

Collection is from the workshop during opening hours: Monday to Friday 08:00–17:00 and Saturday 09:00–13:00. Delivery is available in and around Pretoria at the fee shown for your area. Please check the item in front of the person handing it over and tell us straight away if anything is wrong.

7. Warranty

Refurbished devices carry a workshop warranty, listed on the product page and on your order (three months unless stated otherwise). Repairs carry a warranty on the work done and the parts we supplied. Warranties do not cover physical damage, liquid damage, power surges, or faults caused by software changes or by another workshop working on the device afterwards. A valid proof of purchase or your order reference is needed for any claim.

8. Returns

If a device fails within its warranty period, bring it in and we will assess and repair or replace it. If a repair cannot be completed, we will tell you what was done and what is recoverable. Nothing here limits your rights to a remedy for goods that are not as described.

9. Liability

We take care of every device on the bench, but we are not liable for data loss, for loss of income or for indirect losses. Our liability for any claim is limited to the amount you paid us for the job or product concerned, except where the law says otherwise.

10. Contact

Questions about these terms, a repair or an order: call or WhatsApp 072 402 8224, or email info@lidteq.co.za. These terms are governed by the law of the Republic of South Africa.